Support First Nations clients remotely across B.C. through care feedback management, cultural safety, and coordinated quality improvement.

As Quality Care and Safety Liaison with the First Nations Health Authority, you will support the provincial Client Experience program. The role involves client support, system navigation, advocacy, and collaboration with regional quality colleagues and health system partners. You will also contribute to person-centred measurement, policy development, reporting, and continuous improvement.

Key Responsibilities:

- Monitor quality inbox and voicemail for client feedback
- Assess risks, triage cases, and support resolution
- Maintain client records and strengthen data quality
- Develop policies, workflows, tools, and reports




- Coordinate training, education, and community practice activities

Requirements:

- Bachelor’s degree in a relevant service delivery discipline
- Three to four years of relevant experience
- Three years of conflict resolution or crisis intervention experience
- Experience working with Indigenous communities and leadership
- Knowledge of cultural safety, humility, anti-racism, and trauma-informed practice

Apply client advocacy, case management, and quality improvement skills as FNHA’s remote Quality Care and Safety Liaison.

📌 Quality Care Safety Liaison (British Columbia)
🏢 First Nations Health Authority
📍 British Columbia