Own DTC retention remotely through subscription strategy, lifecycle marketing, and rigorous testing across a profitable premium pet products brand.

As Head of Retention, you will lead retention for two brands across Shopify, Amazon, and Chewy. You will reduce churn, increase lifetime value, and improve customer experience through subscriptions, email, SMS, cohorts, and customer insights. The company is scaling from $50M+ toward $100M+ in annual revenue.

Key Responsibilities:

- Own subscription offers, cadence, bundles, portal, and cancellation flows
- Build save, pause, swap, skip, and win-back programs
- Lead email, SMS, lifecycle, and retention agency strategy
- Improve post-purchase journeys and customer experience
- Report retention, churn, cohorts,



and lifetime value weekly

Requirements:

- Five to six-plus years in DTC retention or lifecycle
- Leadership experience at subscription brands generating $30M-$50M-plus annually
- Deep Klaviyo and Loop, or similar platform, experience
- Solid cohort, churn, lifetime value, and testing discipline
- Fluent English and fully remote location outside the United States

Bring subscription leadership, lifecycle expertise, and analytical rigor to improve retention across both premium pet product brands.

📌 Head of DTC Retention (Ottawa)
🏢 KittySpout
📍 Ottawa