Apply analytical review and conflict de-escalation skills as a full time Eligibility Review Worker in Edmonton or Calgary. Protect benefit integrity through objective investigations.

Within Alberta’s Ministry of Assisted Living and Social Services, this permanent position supports Income Services’ Investigations and Program Integrity branch. You will conduct compliance reviews, client interviews, data analysis, case management, and fraud prevention activities across major assistance programs. The role requires sound judgment, organization, communication, and active listening.

Key Responsibilities:

- Conduct targeted compliance reviews and risk assessments on client files
- Interview clients and verify financial, personal, and administrative information
- Use case management systems and analytics tools to identify risks




- Document cases and recommend recovery referrals or investigations
- De-escalate contentious eligibility disputes and client inquiries

Requirements:

- University graduation in a related field; no experience required
- Operational experience with compliance verification and risk trend analysis
- Ability to draft clear case reports and summaries
- Strong judgment, organization, communication, and conflict-resolution skills
- Adaptability under evolving policy and legislative frameworks

Use compliance review, data analysis, and professional client communication skills to support fair benefits administration in Alberta.

📌 Eligibility Review Investigator Edmonton
🏢 Alberta
📍 Edmonton