Job Description - Emergency Communications Technology Analyst (56408)

Job Description

Emergency Communications Technology Analyst up to 18 months

Job Number

56408

Are you an agile technology professional looking to apply your technical problem-solving skills in a mission-critical public safety environment? As an Emergency Communications Technology Analyst with Edmonton Fire Rescue Services, you will oversee end-to-end technical administration, solution delivery, and modernization for public safety communications and alerting infrastructure. Serving as a key technical authority, you will manage radio encryption and subscriber networks, station alerting systems across 30+ fire stations, and mission-critical dispatch consoles. Your daily work bridges the gap between emergency calls and frontline response, ensuring our communication systems operate without interruption. Working collaboratively with internal teams, regional services, and external community partners, you will champion technical innovation and operational reliability. Join a dedicated team committed to protecting the community and keeping our first responders connected.

What will you do?

- Administer the Alberta First Responders Radio Communications System (AFRRCS) subscriber database, manage radio encryption keys (AES) across assigned Crypto-Nets, and coordinate system key renewals
- Configure, troubleshoot, and maintain Harris Symphony radio dispatch consoles, dispatch peripheral equipment, and CAD Voice Gateways at the primary and backup communication centres
- Serve as technical subject matter expert for Station Alerting Systems (SAS) across 30+ fire stations, including PLC cabinets, reader boards, and the Locution EZ-Zone digital alerting platform




- Lead the technical scope and acceptance testing for current fire station alerting commissioning alongside electrical engineers and contracted field service technicians
- Investigate and resolve mission-critical system events such as simulcast degradations, control channel anomalies, and phantom emergency alerts in coordination with external partners
- Administer voice recording systems (NICE Inform), Mobile Device Management (MDM) platforms, cellular devices, and the CAD paging database
- Provide dedicated technology support for specialized frontline teams, including Hazmat, Technical Rescue, and Remotely Piloted Aircraft Systems (RPAS)
- Participate in a shared after-hours on-call rotation to provide 24/7 technical support for critical emergency communications systems

Qualifications

Qualifications :

- University Degree in Computer Science, Engineering, Information Technology, Business Process Management, or a related field, along with one (1) year of relevant experience in business technology analysis, support, and process transformation in emergency services
- OR a Post-Secondary Diploma in a related discipline and two (2) years of related experience in business technology analysis, support, and process transformation in emergency services
- OR a Certificate in a related discipline and four (4)



years of related experience in business technology analysis, support, and process transformation in emergency services
- Minimum of one (1) year of progressively responsible experience in telecommunications, public safety communications technology, or IT infrastructure, including hands-on experience with radio systems administration, station alerting or notification systems, and dispatch console platforms

Assets:

- Experience working in a public safety, emergency services, or 24/7 operational environment
- Experience with Project 25 (P25) digital radio standards and provincial or regional radio networks
- Experience administering programmable logic controllers (PLCs), public address audio equipment, or low-voltage alerting cabinets
- Experience with VMware Workspace One or similar Mobile Device Management (MDM) systems

Skills required for success:

- Strong analytical, diagnostic, and problem-solving skills to troubleshoot complex, interdependent technical systems under operational pressure
- Effective verbal and written communication skills to articulate technical details clearly to dispatchers, operational crews, and leadership
- Ability to work collaboratively with multidisciplinary project teams, external vendors, and regional emergency services collaborators
- Self-directed initiative to organize daily priorities, maintenance schedules, and project deliverables with minimal supervision
- Alignment to our Cultural Commitments and Leadership Competencies ( https://bit.ly/4brRrXm )
- Embracing a culture of equity, diversity, reconciliation, and inclusion

Conditions of Employment:

- Hire is depen

📌 Emergency Communications Technology Analyst (Edmonton)
🏢 Edmonton
📍 Edmonton