Position Responsibilities

Assess change and business impacts

- Conduct structured change-impact assessments across processes, roles, responsibilities, capabilities and ways of working.
- Gather and synthesize current- and future-state information from stakeholders, process documentation and transformation teams.
- Identify impacted stakeholder groups, risks, dependencies and required interventions.
- Translating complex process and technology changes into clear implications and actions for employees and leaders.
- undefined

Support stakeholder engagement and change execution

- Develop stakeholder and engagement activities appropriate to nature and level of change.
- Facilitate interviews, workshops and working sessions and ensure decisions and actions are captured and followed through.
- Develop transparent communications, leadership materials and practically change resources.
- Support leaders and change champions in preparing teams for new processes, technology and ways of working.

Enable readiness and adoption

- Support readiness assessments and maintain visibility to key actions, risks, dependencies and accountable owners.
- Monitor indicators of awareness, preparedness, capability and adoption and highlight areas requiring intervention.
- Support implementation and post-launch activities, capturing feedback and reinforcing new ways of working.
- undefined

Support transformation and continuous improvement

- Partner with process and transformation teams to connect change activities with current-state challenges and future-state outcomes.
- Maintain alignment between change activity and broader transformation plans, implementation milestones and priorities.
- Bring a continuous-improvement mindset to how change is designed, delivered and sustained.
- Capture lessons and reusable practices to strengthen subsequent initiatives.

Required Qualifications

- Experience in change management, business transformation, continuous improvement, project delivery or business analysis.
- Experience supporting impact assessments, stakeholder engagement, communications,



learning or business-readiness activities.
- Strong analytical skills with the ability to organize complex information and translate it into clear actions.
- Strong communication, facilitation and stakeholder-management skills.
- Ability to manage multiple priorities and operate effectively where requirements and solutions continue to evolve.
- Experience supporting processes or technology transformation is preferred.
- Knowledge of change-management, Lean, continuous-improvement or process-redesign approaches is an asset.
- Exposure to automation, digital or AI-enabled transformation and/or financial services is an asset.

When you join our team

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/lをご覧ください。

マニュライフは機会均等を是とする雇用主です





マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [email protected]までご連絡をお願いします。

Referenced Salary Location

Toronto, Ontario

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surroga

📌 Manager Change Enablement (Toronto)
🏢 Manulife
📍 Toronto