Selection process number
26-DIS-QUE-EA-686479

Salary
$61,786 to $69,106

Level
PM-01

Who can apply
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Duties
You will work as part of dynamic teams that collaborate to deliver essential services to First Nations members.
In this role, you will interact with clients, communities, partners, and colleagues to ensure the qualified delivery of services.Your responsibilities may include:

- Responding to inquiries;
- Processing and analyzing administrative files;
- Assisting with the administration of files related to the Indian Register, Secure Status Cards, estates, guardianships, or the Reserve Land Register;
- Following up with clients and partners;
- Contributing to the processing of administrative and financial transactions.

Due to the diverse clientele and partners served, the ability to communicate effectively in both English and French, orally and in writing, is essential.This position offers the opportunity to develop skills in client service, file analysis, problem-solving, priority management, and collaboration, while benefiting from the support of an experienced team.The person appointed will be required to work from a designated Indigenous Services Canada workplace located in Québec City for a minimum of four (4) days per week. Workplace presence requirements may be adjusted based on operational needs.

Work environment
Individual Affairs team at Indigenous Services Canada (ISC) provides direct services to First Nations members in several key areas. The team is responsible for delivering services related to estates, guardianships, registration under the Indian Register, the issuance of Secure Status Cards,



and the administration of the Reserve Land Register.These services support individuals, families, and communities with a variety of administrative and legal processes that may have a significant impact on their rights, identity, heritage, and interests. The team works closely with clients, communities, partners, and stakeholders to ensure services are accessible, responsive, and of high quality.Do you enjoy taking on challenges in your work? If so, a position within Individual Affairs Services may be right for youBy joining our team, you will have the opportunity to contribute directly to the delivery of services to First Nations members. You will support a diverse clientele through services provided by telephone, in person, or through the review and analysis of applications and administrative files. You will also participate in managing complex files, processing administrative and financial transactions, and assisting clients with their requests and inquiries.This work opportunity offers the opportunity to develop specialized expertise, build collaborative relationships with a wide range of partners, and make a meaningful difference in the lives of the individuals and communities we serve. Through your contribution,



you will help advance continuous service improvement and support the achievement of Indigenous Services Canada’s objectives for First Nations communities.

Intent of the process
This inventory is for casual employment. Casual employment is temporary employment of 90 working days or less in a calendar year, to meet needs for temporary vacancies arising from vacation, sick leave, training, special projects, etc.NOTE: Casual workers will not be eligible to apply to internal appointment processes.

Positions to be filled
2

Language requirements (essential for the job)

Applied / assessed at a later date

May be applied / assessed at a later date

ORGANIZATIONAL NEEDS:
Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Indigenous peoples, preference may be given to candidates who, at the time of application indicate that they are an Indigenous person (self-declaration).

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception

📌 Developmental Program Officer (Quebec City)
🏢 Employment and Social Development Canada
📍 Quebec City