Apply troubleshooting and customer service skills as an After-Sales Engineer supporting RIDE Mobility customers and service partners. Travel is required as needed.

This hands-on engineer supports post-sales service operations after product delivery. You will diagnose technical issues, coordinate service activities, and help maintain customer satisfaction through effective resolution. The work involves customers, field partners, and engineering, quality, and operations teams.

Key Responsibilities:

- Diagnose and resolve technical product issues after delivery
- Support regional after-sales operations and field service activities
- Conduct inspections, maintenance support, and technical training
- Track technical issues and report product improvement feedback
- Handle complaints, escalations, and root cause analysis

Requirements:

- Associate or Bachelor's degree
- One to three-plus years in technical service preferred
- Robust troubleshooting and problem-solving skills
- Good communication and customer-oriented mindset
- Ability to travel as required

Bring technical diagnostics, customer communication, and service coordination skills to RIDE Mobility's after-sales engineering operations.

📌 After-Sales Technical Support Engineer (Pasadena)
🏢 RIDE Mobility
📍 Pasadena