Lead Indigo customer programs through coaching, retail operations, and omni-channel execution in a customer-focused store environment. Shape service behaviors while driving engagement and results.

As Customer Experience Leader, you execute customer priorities and help teams bring the Indigo brand to life. You will use customer insights, sales information, omni-channel programs, and coaching to strengthen service. The position reports to the Customer Experience Manager and supports store objectives through explicit actions, communication, and follow-through.

Key Responsibilities:

- Lead customer experience priorities across store operations
- Coach CERs through recommendations and meaningful customer interactions
- Run daily communications, sales rallies, and promotional briefings
- Support pickups,



online returns, order management, and issue resolution
- Maintain payment desks, cash offices, and service areas

Requirements:

- One to three years of specialty retail leadership experience
- Customer-facing team leadership experience
- Experience executing customer experience or omni-channel programs
- Strong retail operations, cash handling, and compliance knowledge
- Ability to work flexible schedules and lift items up to 40 pounds

Bring retail leadership, customer coaching, and omni-channel execution to Indigo as a Customer Experience Leader.

📌 Indigo Customer Experience Leader (Red Deer)
🏢 Indigo
📍 Red Deer