Lead Baxter’s customer care team through coaching, performance analysis, and service improvement. Support healthcare customers and internal partners through daily contact center operations.

As a Customer Care Supervisor, you will direct customer service professionals and maintain service levels, quality expectations, and satisfaction goals. You will use workforce planning, operational metrics, and customer feedback to guide decisions. Cross-functional collaboration supports stronger customer experiences and business outcomes.

Key Responsibilities:

- Lead daily operations against service level and workload commitments
- Coach employees through feedback and individualized development plans
- Analyze metrics, NPS results, feedback, and service trends




- Resolve complex inquiries and escalated customer issues promptly
- Partner with Workforce Management on staffing and resource allocation

Requirements:

- Bachelor’s degree
- Four-plus years in contact center or customer service leadership
- Four-plus years leading employee performance and development
- Experience with KPIs, SLAs, metrics, and workforce planning
- Solid analytical, communication, and relationship-building skills

Bring people leadership, analytical thinking, and customer-focused decision-making to Baxter’s healthcare customer care operations.

📌 Baxter Customer Care Supervisor (Mississauga)
🏢 Zvh
📍 Mississauga