Use automation and health data as a Customer Success Manager at Portside, working fully remotely across a large mid-market account portfolio.

You will manage customer success through a scaled, digitally led motion. Portside supports aviation organizations with cloud-based software across business aviation, regional airlines, and aircraft leasing and finance. The role combines onboarding, adoption, training, renewals, and expansion with sound escalation judgment.

Key Responsibilities:

- Oversee guided onboarding, handoffs, journeys, and customer milestones
- Maintain success plans and automated quarterly business reviews
- Use usage, engagement, and support data to assess health
- Lead group trainings, webinars, and knowledge-base updates
- Manage renewal, expansion,



adoption, advocacy, and escalations

Requirements:

- Five-plus years in customer-facing SaaS roles
- Experience managing mid-market accounts in scaled Customer Success
- Experience using automation across a large book
- Robust analytical, communication, relationship-building, and problem-solving skills
- Bachelor's degree or equivalent practical experience

Bring scaled Customer Success, automation, analytical judgment, and customer escalation expertise to Portside's fully remote aviation technology team.

📌 Scaled SaaS Customer Success Manager (Toronto)
🏢 Portside
📍 Toronto