Remote across Canada, this Enterprise Customer Success Manager role centers on IoT platforms, strategic problem-solving, and trusted customer partnerships.

At Samsara, you will support top enterprise customers after implementation, understanding fleet challenges and customizing the Connected Operations Cloud. You will work cross-functionally with Sales, Support, Sales Engineering, and Product. The role focuses on helping physical operations become safer, more efficient, and sustainable.

Key Responsibilities:

- Partner with enterprise customers on fleet challenges and platform customization
- Compose success plans with objectives, metrics, timelines, and barriers
- Orchestrate executive business reviews with customer decision-makers
- Conduct workflow workshops and recommend operational changes




- Mentor Customer Success and Support teams

Requirements:

- Four or more years in senior Customer Success, account management, or consulting
- Experience supporting technical products; enterprise SaaS preferred
- Robust prioritization, emotional intelligence, and problem-solving skills
- Trust-building communication with executives, leaders, and software users
- Bachelor’s degree and willingness to travel up to 25%

Bring enterprise customer success, technical understanding, and strategic communication to Samsara’s connected operations customers across Canada.

📌 Enterprise Customer Success Manager Canada (Mississauga)
🏢 Samsara
📍 Mississauga