Build Google Contact Center AI Platform solutions with DTMF IVR and call-flow expertise at Miratech, supporting customer implementations remotely.

As a Senior Google CCAIP Engineer, you will configure production cloud contact center solutions from approved business and technical specifications. Your work covers IVR menus, routing, integrations, testing, documentation, and stakeholder collaboration. Miratech supports digital transformation for enterprises worldwide.

Key Responsibilities:

- Build DTMF IVR menus, mappings, prompts, and navigation logic
- Configure multilingual messaging, consent, and after-hours notifications
- Implement queues, routing, fallbacks, overflow, callbacks, and transfers
- Configure CRM, virtual agent, Agent Assist, and desktop integrations
- Execute tests,



support UAT, and resolve configuration defects

Requirements:

- Five-plus years building production IVR and call-flow solutions
- Two-plus years using Google Cloud Contact Center AI Platform
- Robust DTMF, routing, transfer, timeout, and queue configuration knowledge
- Experience with APIs, webhooks, SDKs, and conversational AI integrations
- Clear technical documentation and English communication skills

Apply your Google CCAIP, IVR, routing, testing, and documentation expertise to Miratech contact center implementations.

📌 Senior Google CCAIP Engineer (Markham)
🏢 Miratech
📍 Markham