Lead customer protection operations at Metrolinx across the Greater Golden Horseshoe, overseeing safety, security, and emergency response.

As Director, Customer Protection Operations, you will lead regional transit services across GO Transit and UP Express. This senior leadership role oversees customer protection, revenue protection, by-law enforcement, customer service, special events, and critical incident management. You will guide Special Constable programs while advancing safety, operational excellence, and public confidence.

Key Responsibilities:

- Lead customer protection across GO Transit and UP Express networks
- Develop deployment plans and operational service delivery models
- Oversee Special Constable programs, compliance, training, and conduct
- Lead emergency response, critical incidents,



and business continuity
- Manage dispersed teams, budgets, resources, and strategic initiatives

Requirements:

- Degree in business, criminology, legal studies, law, psychology, or equivalent
- Progressive operations and crisis incident management leadership experience
- Experience managing large teams in unionized environments
- Ability to obtain Special Constable Status and security clearance
- Valid Ontario Class G driver's license and Level 300 IMS Certification

Apply customer protection, Special Constable oversight, and transit operations leadership across Metrolinx’s regional network.

📌 Director Customer Protection Operations (Canada)
🏢 MX Career Site
📍 Canada