Support business systems and software users as a tech-savvy specialist in Coquitlam, British Columbia, combining training, troubleshooting, and communication skills.

Ideal Siding seeks a people-oriented qualified to support franchisees and corporate employees. You will administer business applications, onboard users, and deliver practical software training. The work emphasizes approachable support, independent problem-solving, and adapting to new systems.

Key Responsibilities:

- Lead technology onboarding and full-day software training sessions
- Create LMS videos, guides, SOPs, and presentations
- Resolve routine login, access, workflow, and software issues
- Support CRM and cloud application accounts and permissions
- Document requests, coordinate follow-up, and keep users informed

Requirements:

- Two-plus years in application or SaaS support
- Experience delivering software demonstrations or group training
- Experience creating guides, screen recordings, or tutorials
- Experience managing CRM or cloud application accounts
- Strong English communication and practical troubleshooting skills

Bring software support, user onboarding, and training expertise to help Ideal Siding users work confidently across business systems.

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