Join Oxfordshire Pension Fund – Helping Shape the Future of Pensions

At Oxfordshire Pension Fund, we are proud to deliver an essential public service that makes a real difference to the lives of over 85,000 scheme members and hundreds of employers across the region. As part of Local Government Pension Scheme (LGPS) funds, we manage assets of over £4 billion and play a key role in safeguarding the retirement benefits of current and future generations.

This is an exciting time to join us. We are investing in our people, strengthening our teams and building a up-to-date, innovative and future-ready pension service. We offer meaningful careers, progression opportunities, investment in learning and development, and a supportive environment where colleagues can grow their skills, broaden their experience and develop rewarding long-term careers.

Whether your interests lie in pension administration, governance, communications, systems, investments, finance or transformation, you will have the opportunity to contribute to meaningful work, collaborate with experienced professionals and help shape the future of one of the most significant public sector pension funds in the country.

We embrace innovation, invest in technology,support flexible and agile ways of working, and encourage everyone to contribute ideas that improve services for our members, employers and stakeholders. Whether you are starting your career or seeking your next challenge, Oxfordshire Pension Fund is a place where you can learn, grow and make a lasting difference.

About the role

As our Member Services Officer, you will play an important role in delivering a high-quality pension administration service for members of the Local Government Pension Scheme (LGPS).





Working as part of our Member Services Team, you will manage a varied caseload of pension administration activities, supporting members, employers and beneficiaries throughout key life events such as retirement, transfers and bereavement. You will calculate and process pension benefits, respond to enquiries, resolve data issues and help ensure our records and payments are accurate, compliant and delivered on time.

You'll work closely with colleagues across the Fund, contribute to service improvements and help us provide an efficient, customer-focused service that makes a real difference to the people we support.

About you

We're looking for a customer-focused and detail-oriented individual who enjoys solving problems, working collaboratively and delivering a high-quality service.

You may already have experience in pensions administration, financial services or a similar administrative environment, or you may be looking to build your career within this specialist field. Whatever your background, you'll be organised, eager to learn and confident managing your own workload in a fast-paced workplace.

You’ll take pride in providing excellent customer service, communicating clearly and professionally, and ensuring work is completed accurately and efficiently.

You’ll also bring:





- Experience managing workloads and competing priorities while maintaining a high level of accuracy.
- Strong communication and customer service skills, with the ability to explain information clearly and professionally.
- Excellent numeracy, literacy and attention to detail.
- The ability to work collaboratively as part of a team and build positive working relationships with colleagues and stakeholders.
- A proactive approach to learning, continuous improvement and delivering excellent service outcomes.
- Confidence using computer systems and maintaining accurate records.
- An understanding of the importance of confidentiality when handling personal and financial information.

Rewards and benefits

At Oxfordshire Pension Fund, you’ll be part of a team that’s not only passionate about what we do, but also about how we do it. We foster a culture of inclusion, respect, and continuous improvement, and we’re proud to offer flexible working arrangements, professional development opportunities, and a strong sense of purpose in everything we do.

- Hybrid working– Flexibility is important to deliver the service and to suitindividual lifestyles, we encourage discussion at interviews as we acknowledge there isn’t a one size fits all approach
- Culture of flexible working
- Great learning and developmentopportunities to support your growth
- Technology to support agile working– with unlimited access to Copilot for smarter productivity
- Employee Assistance Programmewith health and wellbeing support
- Generous annual leave- up to 30 days plus bank holidays, and an option to 'buy' additional time off
- Enhanced family friendly policies
- Local Government Pension Scheme- employer contributions

📌 Member Services Officer (Oxford)
🏢 Oxfordshire County Council
📍 Oxford