Lead Patron Services at the Four Seasons Centre in downtown Toronto, using financial management and leadership skills in person. Evening and weekend shifts are required.

As Associate Director, Patron Services, you will report to the General Manager and oversee colleagues, vendors, and partners. The role supports exceptional patron experiences across performances and special events. Responsibilities combine Front of House, Food and Beverage, financial planning, and service excellence at the Canadian Opera Company venue.

Key Responsibilities:

- Lead hiring, onboarding, training, mentoring, and coaching for Patron Services colleagues
- Oversee vendors and partners supporting staffing, Food and Beverage
- Manage pricing, forecasting, budgeting, revenues, and cost controls




- Ensure service excellence across Front of House and Food and Beverage
- Act as Manager on Duty for patron, safety, and building issues

Requirements:

- Five to seven years in a similar leadership capacity
- Performance Arts, Venue, or Hospitality experience preferred
- Business degree or diploma, preferably with relevant operational experience
- Smart Serve and Food Safety certification required
- Microsoft Office, Business Central, Arts Vision, and Social Tables proficiency

Bring strategic leadership, financial fluency, and service expertise to Patron Services at Toronto’s Four Seasons Centre.

📌 Associate Director Patron Services Toronto
🏢 Canadian Opera
📍 Toronto