Coordinate equipment repairs and customer communication as a Service Advisor with Toromont Cat in Sudbury, Ontario, working full time.

This Service Advisor position supports service operations through repair scheduling, work-in-progress processing, and accurate documentation. You will coordinate with Technicians, Supervisors, Coordinators, MSRs, and PSSRs. The work includes customer follow-up, parts sourcing, warranty processing, and invoicing support.

Key Responsibilities:

- Schedule machine repairs and preventative maintenance for Technicians
- Update and manage Service Scheduler accurately
- Provide customer support and repair follow-up
- Open work orders and verify warranty information
- Review daily WIP for invoicing and KPIs

Requirements:

- Minimum post-secondary education
- Minimum five years of service operations experience
- Safe, environmentally sound, and healthy work behaviours
- Ability to coordinate repair deadlines with service teams
- Ability to maintain accurate service documentation

Use service operations, scheduling, and customer support expertise to coordinate Caterpillar equipment repairs for Toromont Cat.

📌 Service Advisor Equipment Repairs (Northeastern Ontario)
🏢 TCAT Div of Toromont Industries
📍 Northeastern Ontario