Clariti Cloud Inc.Canada Start Date09/09/202682,500.00 Full-TimeClariti Cloud Inc. is hiring a Technical Support Analyst for remote technical support work in Canada. The role manages customer support cases from intake to closure and investigates SaaS, cloud infrastructure, API, system configuration, Salesforce, and application issues. The published base salary is CAD $70,000 to $95,000.
The analyst supports a Salesforce-native platform used by municipal governments for permitting, licensing, land management, and financials. The role requires at least two years of hands-on Salesforce platform troubleshooting in an administrator, support engineer, or Salesforce ISV product specialist position. Clariti Cloud does not provide an employment type, application deadline, or start date.
* Role: Technical Support Analyst (Enterprise)
* Employer: Clariti Cloud Inc.
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Location:
Canada
* Work mode: Remote
* Employment type: Not provided by the employer.
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Salary:
CAD $70,000 to $95,000 base salaryApply For This RoleCandidates applying for this Canadian technical support role have the public job URL and the stated Salesforce experience details ready. Clariti Cloud accepts accommodation requests through [email protected], and the employer does not provide a separate application deadline or start date.## Technical Support Analyst WorkThe analyst owns technical support cases from intake through closure. The work includes investigating SaaS, cloud infrastructure, API, system configuration, Salesforce, and application issues, then communicating technical findings to customers. Troubleshooting and resolutions are documented in the customer relationship management system.
The role contributes to knowledge-base articles, runbooks, and best-practice guides.



Senior Analysts receive assistance with premium-customer configuration audits, validation, and change-management tasks. Product, Development, Quality Assurance, and Professional Services teams receive escalations with reproduction steps and supporting context.
* Manage technical support cases from intake to closure.
* Investigate Salesforce, SaaS, cloud, API, and application issues.
* Document troubleshooting and resolutions in the CRM.
* Create knowledge-base articles, runbooks, and best-practice guides.
* Support configuration audits, validation, and change-management tasks.
* Identify issue trends and escalate evidence-based findings.
* Use AI tools to improve support workflows.## Salesforce Qualifications And ExperienceClariti Cloud requires two or more years of hands-on Salesforce platform troubleshooting in an administration, support engineering, or Salesforce ISV or AppExchange product specialist role. The role requires knowledge of Salesforce object configuration, record types, relationships, custom setups, system and debug logs, Flow, workflow automation, permission sets, role hierarchies, and sharing rules.
Additional qualifications include page layouts, field-level security, validation rules, SOQL queries, end-to-end case ownership, customer and stakeholder communication, evidence-based escalation, knowledge-base and runbook creation, adoption support,



and technically validated AI-assisted workflows.## Clariti Cloud Platform And Customer WorkClariti Cloud provides a Salesforce-native platform for municipal governments. The product covers permitting, licensing, land management, and financials, so the analyst works across application logic, customer configuration, and the underlying Salesforce platform.
Bonus qualifications include Salesforce Certified Administrator or Platform App Builder credentials, Salesforce ISV or AppExchange partner support, civic technology or municipal-government experience, Lightning Web Components or Apex literacy, Jira and structured defect intake, change sets, sandbox deployments, and implementation-partner experience.## Salary, Benefits, And Hiring ConditionsThe published base salary range is CAD $70,000 to $95,000. Clariti Cloud lists paid time off, perks for employees and families, and compensation that depends on employment type. The employer does not provide the employment type in the public posting.
A comprehensive background check covering globally relevant sanctions and criminal offences is required before joining. Clariti Cloud welcomes candidates of all backgrounds and identifies an inclusive, ownership-oriented workplace with direct and respectful communication.## Questions About This Canadian Role### Is this a remote technical support job in Canada?Yes. The published work mode is remote and the location is Canada. Occasional travel typically occurs one to two times per year.### What Salesforce experience is required?At least two years of hands-on Salesforce platform troubleshooting is required, gained in an administration, support engineering, or Salesforce ISV product specialist role.### What salary does Clariti Cloud provide?The published base salary is CAD $70,000 to $95,000. Clariti Cloud does not provide

📌 Technical Support Analyst: Clariti Cloud in Canada
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