Job Description

What is the opportunity?

The Senior Manager of Document and Disclosures Strategy & Control Development leads the design, implementation, and governance of PBI's document management and disclosure control framework. This role ensures compliance, operational efficiency, and risk mitigation across PBI's documentation and regulatory disclosure processes, while driving strategic modernization, client experience enhancement, and organizational harmonization. The Senior Manager balances control rigor with digitization opportunities and client-centric innovation.

What will you do?

Strategic Vision & Modernization

Develop a forward-looking document and disclosure strategy that anticipates regulatory evolution, market trends, and technological advancement

Identify and evaluate digitization opportunities to enhance client experience, reduce operational friction, and improve efficiency

Lead transformation initiatives that leverage digital tools, automation, and modern platforms to modernize document and disclosure workflows

Balance regulatory compliance requirements with client experience objectives

Harmonization & Standardization

Drive harmonization of document and disclosure practices across PBI business lines (personal banking, payments, savings and investments)

Consolidate redundant processes and eliminate inconsistencies in documentation standards and control requirements

Collaborate with the product teams to identify opportunities for process convergence and operational efficiency

Control Development & Implementation

Build and enhance internal control systems for document management and regulatory disclosures across PBI business lines





Design controls that embed client-centric principles and digitization capabilities into core processes

Establish control testing protocols and remediation processes addressing key risks in client interactions, account servicing, and investment transactions

Ensure controls address client protection, suitability documentation, know-your-client (KYC), and anti-money laundering (AML) requirements

Client Experience & Digital Strategy

Champion client-first approaches to document delivery, disclosure formats, and interaction channels

Evaluate digital disclosure solutions (e.g., eSign, digital statements, online account documentation) that improve accessibility and convenience

Partner with digital transformation teams to ensure document strategies align with omnichannel client engagement initiatives

Assess opportunities for self-service documentation and streamlined client onboarding through digital tools

Regulatory & Compliance Leadership

Monitor evolving regulatory requirements affecting PBI's document and disclosure practices (e.g., FCAC, CIRO, provincial regulators, privacy and accessibility regulations)

Ensure PBI meets all disclosure obligations under applicable securities, banking, and privacy regulations

Collaborate with Compliance, Legal, and Risk teams to interpret and implement regulatory requirements





Proactively identify emerging compliance risks and opportunities related to digitization and disclosure modernization

Governance & Oversight

Lead governance structures within PBI including committees, working groups, and cross-functional teams

Provide executive reporting to PBI leadership on control effectiveness, compliance status, emerging risks, and digitization progress

Establish metrics and KPIs to measure control maturity, client satisfaction, operational efficiency, and digital adoption

Monitor harmonization outcomes and identify opportunities for continuous improvement

Stakeholder Management

Partner with PBI business units, client-facing teams, digital transformation, legal, compliance, internal audit, and IT

Communicate policy changes, digitization opportunities, and harmonization initiatives to stakeholders across PBI

Support organizational change management initiatives within PBI, building engagement around modernization perks

Engage with technology partners and vendors to evaluate emerging solutions in document management and digital disclosure

General:

Supports transformation efforts across PBI's risk operating model.

Works with control owners to meet delivery timelines.

Assists in driving stakeholders to resolve issues cited by regulators or identified by internal audit.

Helps implement updated standards and processes in PBI operating practices.

What do you need to succeed?

Must Have:

- Minimum of 10 years of relevant experience, including leadership of governance, risk, and compliance transformation
- Undergraduate degree
- Experience developing and scaling large programs
- Strong program management experience
- Superior written an

📌 Senior Manager (Toronto)
🏢 Royal Bank of Canada
📍 Toronto