As Manager, Community Platform Operations, you’ll help build a safer, more trusted experience across AMA Marketplace and AMA Community. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts. Employer-paid retirement savings program, including 5% AMA contribution and 5% matching.

Employee-exclusive discounts on travel, insurance, memberships, driver education, registry services, and more. Free travel medical insurance for you and your immediate family. Ongoing career development, with unlimited learning opportunities, LinkedIn Learning Access, and dedicated time for personal growth.

Paid vacation and personal days, including three weeks of vacation to start, a Me Day, a Volunteer Day, and the option to purchase additional vacation time. Flexible work models that make sense for your lifestyle, including our four-day work week option: Available to eligible fully in-office and fully remote roles, with tailored guidelines to fit department-specific needs. You’re detail-oriented and process-driven, with the ability to build practical frameworks, policies and standard operating procedures.

You’re analytical and curious, able to use dashboards and operational data to identify patterns, risks, and opportunities for improvement. You communicate clearly in writing and can document decisions, policies, incident reports and knowledge resources.



You’re collaborative and comfortable working across Growth, Community, Product, Engineering, Marketing, Legal, Risk and Insurance teams.

You’re comfortable using digital tools, automation platforms and AI-assisted workflows to manage volume while maintaining quality. Develop and maintain policies and procedures for acceptable conduct across providers, sellers, buyers, members and users, including new service-category risk pathways. Manage end-to-end dispute resolution and incident response across the Services and Product Marketplaces, establishing escalation pathways, response-time standards and fair, well-documented outcomes.

Monitor Product

Marketplace activity and listing quality, managing the escalation or removal of buyers, sellers and listings that violate platform terms. Manage and grow the AMA Community space in the AMA mobile app, coordinating moderation escalations with the Engagement & Community Lead. Track trust and safety metrics through dashboards and regular reporting, identifying systemic issues and recommending improvements to platform design, provider behaviour and user experience.

Configure and monitor AI-assisted workflows for vetting screening, compliance flagging, dispute triage and incident management, supporting the productivity and outcomes of future AI agents. Post-secondary diploma or degree in Business, Operations, Communications, Risk Management, Compliance or a related field;

Experience designing or managing policy frameworks, complaint-resolution processes or compliance programs.

Experience managing or moderating digital community platforms, including dispute resolution or customer issues, is an asset. Direct experience preferred with marketplace or platform environments, such as two-sided platforms, the gig economy or e-commerce, is an asset.

Experience working with AI-assisted tools for compliance screening, flagging or case management is an asset.

📌 RESPONSABLE OPÉRATIONNEL(LE) & COMMUNITY MANAGEMENT (Winnipeg)
🏢 AMA - Alberta Motor Association
📍 Winnipeg