Drive retention and renewals at ScalePad as a Customer Success Manager managing SMB partners across the customer lifecycle. Use product knowledge and commercial judgment.

As part of ScalePad’s Revenue team, you will own customer and commercial outcomes across a large partner portfolio. Your work spans adoption, satisfaction, retention, expansion, and renewals. You will engage stakeholders, lead renewal reviews, negotiate solutions, and identify growth opportunities for the Account Executive team.

Key Responsibilities:

- Manage strategic post-sales activity across customer segments
- Lead renewals from 120 days before contract end
- Conduct business reviews and focused customer discovery
- Identify churn risk and coordinate mitigation with Account Management




- Maintain accurate account information in HubSpot

Requirements:

- Two-plus years of B2B Customer Success or Account Management experience
- Experience managing accounts across retention, adoption, and expansion
- Solid commercial judgment for renewal proposals
- Confident communication with stakeholders at all levels
- Experience using HubSpot or similar CRM systems

Bring renewal leadership, customer communication, and commercial judgment to ScalePad’s partner-focused Customer Success team.

📌 Customer Success Manager Renewals (Vancouver)
🏢 ScalePad
📍 Vancouver