ADP is hiring a Banking Partnerships & Quality Director

The Director, Bank Partnerships, Analytics and Quality is an individual and senior leadership role within Payments Operations responsible for strengthening and managing strategic relationships with Banking Partners while delivering data-driven insights that support business growth, operational excellence and quality framework required to operate a high-performing payments organization and client satisfaction.

This role serves as the primary liaison between Payment Operations and its banking partners, ensuring relationships are proactively managed, service expectations are clearly defined, performance is measured, issues are escalated appropriately, and opportunities for improvement are identified and delivered. The Director leverages data analytics and business intelligence to identify trends, opportunities, risks, and performance improvements across payment operations and partner performance.

The Director will work to create consistent standards, measurements, reporting and governance across payment processes. The role will translate operational data into actionable insights and establish quality standards that enable the organization to improve service, reduce risk, increase efficiency and support business growth.

The successful candidate will combine relationship management expertise, financial services knowledge, and analytical leadership to influence business decisions and strengthen strategic partnerships.

What you’ll do:

Strategic Bank Partner Management

Own the operational relationship with key banking and financial institution partners supporting the company’s payment ecosystem.





- Develop and maintain executive-level relationships with banking partners.
- Serve as the primary point of contact for partner banks on operational performance, and issue management.
- Lead formal quarterly business reviews and governance meetings with banking partners.
- Monitor partner performance against established service level agreements (SLAs) and key performance indicators (KPIs).
- Negotiate service enhancements & operational improvements
- Escalate and resolve operational, compliance, or service-related issues impacting business performance.

Data Analytics & Quality

- Analyze transactional, operational, and partner performance data to identify trends and opportunities.
- Develop dashboards and executive reporting for senior leadership.
- Translate complex data into actionable insights and recommendations.
- Identify operational bottlenecks and recommend process improvements.
- Measure performance of banking partners through scorecards and performance metrics.
- Support forecasting, capacity planning, and strategic decision-making using data-driven analysis.
- Partner with Finance, Product, Technology and Business teams to ensure operational analytics support business growth and strategic decision-making.
- Maintain and enforce Unit of Work measures for payment operations.
- Drive initiatives focused on efficiency, cost reduction, automation, and service improvement.




- Lead root cause analyses related to operational issues and partner performance.

Risk & Compliance Management

- Ensure partner activities align with regulatory requirements and internal policies.
- Monitor operational, financial, and reputational risks related to banking partnerships.
- Support audits, regulatory reviews, and compliance assessments involving banking partners.
- Partner with Risk and Compliance teams to mitigate emerging risks.

Leadership

- Foster a culture of accountability, collaboration, and continuous improvement.
- Lead cross-functional initiatives involving Operations, Product, Risk, Compliance, Technology, and Finance teams.
- Present recommendations and business insights to executive leadership.

TO SUCCEED IN THIS ROLE:

Requirements

- Bachelor's degree in Business, Finance, Economics, Data Analytics, Commerce, or related field.
- 10+ years of progressive experience within financial services, payments, banking, fintech or a related operational workplace.
- 5+ years managing strategic client or bank partner relationships.
- Experience working with payment systems, payroll, ACH/EFT, wire payments, or treasury operations.
- Demonstrated experience leveraging data analytics to influence business decisions.
- Experience presenting to executive leadership and external stakeholders.
- Experience developing operational analytics, dashboards and executive reporting.
- Experience establishing operational KPIs, SLAs, quality standards and performance-management frameworks.
- Demonstrated experience leading cross-functional initiatives involving Operations, Product, Tech

📌 Banking Partnerships (Toronto)
🏢 Automatic Data Processing
📍 Toronto