FNHA Overview

The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

FNHA Overview

The First Nations Health Authority is a diverse and transformational health organization of qualified, innovative, and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis. All interested First Nations, Inuit or Métis individuals are encouraged to apply. The First Nations Health Authority has a mandate to increase First Nations, Inuit or Métis representation in the workforce. Applicant skills, perspectives and lived experience may be matched for this role, or other opportunities within the FNHA.

FNHA is proud to have been named one of BC’s Top Employers for 2026. Learn more about why we were selected here .

The provincial Client Experience team works with quality and cultural safety partners across FNHA regions to advance consistent practices, tools, reporting, and coordinated client support. In this role you will gain experience in quality improvement and person-centered measurement while supporting First Nations people with care concerns.

Title

Liaison, Quality Care & Safety

Salary

$76,530 - $95,662 - $105,229 per year (pay range explained below)

Contract

Temporary – term until October 18, 2027

Hours

8:30am-4:30pm Monday-Friday (core hours 9am-3pm Mon-Fri)

Location





Remote – Anywhere in B.C.

About The Role

As Quality Care & Safety Liaison, you will be responsible for supporting the continued growth of the provincial Client Experience program. You will act as the point of contact for care-related feedback for First Nations in B.C., including compliments, complaints, and requests for information, and works with clients and FNHA regional quality liaisons to support resolution, system navigation, and information sharing with appropriate FNHA staff and health system partners. Situated within the provincial Quality Office, you will also support regional operations and practice through case support, provincial coordination, and the development of policy products, workflows, tools, and reporting.

Principal Duties And Responsibilities Include

- Quality improvement: Development of policies, workflows and tools; data analysis; development and delivery of training and education on feedback management; collaboration with key partners; and coordination of a community of practice.
- Case management: Monitor the Quality inbox and voicemail; apply risk assessment and triage appropriately; collaborate with regional quality colleagues; act as a liaison for clients; and provide coverage during colleagues’ leaves.
- Documentation:



Maintain client records; support data quality and system improvement; and develop reports, briefing notes, decision sheets, and presentations.

Qualifications And Attributes

- Strong understanding of First Nations health, cultural safety and humility, anti-racism, trauma-informed approaches, and building respectful, trust-based relationships with First Nations communities.
- Experience in client support, system navigation, advocacy, community engagement, or working within a First Nations organization in a non-clinical role.
- Excellent communication, relationship-building, and collaboration skills, with the ability to work effectively with clients, communities, regional teams, and health system partners. Strong organizational, documentation, and analytical skills, with an interest in data analysis, reporting, and continuous improvement.
- A desire to develop and apply skills in quality improvement, patient safety, person-centred measurement, policy and process improvement, and report development to help strengthen services and outcomes for First Nations people.

About You

To be successful in this role you will have;

Education

- Bachelor’s Degree in a relevant discipline related to service delivery

Experience

- Minimum 3 to 4 years of recent and relevant experience or an acceptable combination of education and experience.
- Three (3) years related conflict resolution / crisis intervention experience.
- Experience working with Indigenous communities and leadership.

Competencies

- Upholds an environment of Cultural Safety and Humility through anti-racist and trauma-informed practices.
- Incorporates Indigenous values, practices, and models

📌 Liaison, Quality Care (British Columbia)
🏢 First Nations Health Authority
📍 British Columbia