Remote Account Director work at Blacksmith Agency centers on client retention, upselling, and clear communication with senior stakeholders.

You will own an established book of recurring clients for a remote digital agency serving marketing-led brands. This full-time position covers the USA or Canada and focuses on keeping and growing accounts. Blacksmith Agency delivers paid media, SEO, CRO, and web services. You will coordinate with strategists and delivery teams so clients hear one explicit voice.

Key Responsibilities:

- Own retention across an established client book
- Manage relationships, renewals, and early account warnings
- Find and sell expansion projects within client accounts
- Carry a seven-figure annual retention and upsell quota




- Coordinate strategists and delivery teams for consistent communication

Requirements:

- Agency account management experience is required
- Experience in marketing, digital, creative, or advertising agencies
- Demonstrated client retention and additional-work sales results
- Comfort carrying a quota
- Clear, calm communication with senior client stakeholders

Apply your agency account management, retention, upselling, and communication expertise as Blacksmith Agency's remote Account Director.

📌 Remote Digital Agency Account Director (Ottawa)
🏢 Blacksmith Agency
📍 Ottawa