Drive IoT platform adoption and retention at KORE as a Customer Success Manager guiding customers from onboarding through renewal.

This customer-facing role owns an assigned portfolio and serves as its strategic partner and advocate. You will manage onboarding, Success Plans, training, customer health metrics, QBRs, renewals, and expansion referrals. The role requires collaboration across KORE and trusted advisory skills for technical and executive stakeholders.

Key Responsibilities:

- Guide structured onboarding, platform training, and Success Plan execution
- Monitor adoption, satisfaction, revenue retention, and customer health
- Conduct QBRs and check-ins to reinforce partnership value
- Identify expansion opportunities and pass qualified leads to Sales




- Provide actionable customer feedback to internal teams

Requirements:

- Five or more years in customer-facing roles
- Experience in Customer Success, Account Management, or Consulting
- SaaS, PaaS, technology, telecoms, or IoT environment experience preferred
- Solid relationship-building, organization, writing, presentation, and communication skills
- Experience with health scores, Salesforce, and customer success platforms

Apply IoT advisory, onboarding, customer health, and retention expertise to help KORE customers realize measurable platform value.

📌 IoT Customer Success Manager (Canada)
🏢 KORE
📍 Canada