Lead Gainsight strategy and customer success technology at Equinix, using product management expertise to improve health, retention, and expansion outcomes.

As Senior Product Manager, Gainsight, you will own the platform vision, roadmap, backlog, and delivery. You will translate Customer Success strategy into requirements and scalable solutions. The role partners with CS leadership, Operations, engineering, and business stakeholders across Equinix.

Key Responsibilities:

- Own Gainsight vision, roadmap, backlog, epics, and user stories
- Optimize Cockpit, CTAs, Playbooks, Rules Engine, and Success Plans
- Define health scoring, risk identification, and lifecycle models
- Manage Salesforce integrations, data models, APIs, and pipelines
- Lead governance, testing, UAT,



reporting, and platform adoption

Requirements:

- Bachelor's degree in business, computer science, engineering, or related field
- 8+ years of product management or product owner experience
- 5+ years of hands-on Gainsight CS platform experience
- Customer Success expertise across health, risk, renewals, and expansion
- Experience writing requirements and working in Agile/Scrum

Bring Gainsight expertise, customer success strategy, and product leadership to Equinix's retention and expansion platform.

📌 Senior Gainsight Product Manager (Canada)
🏢 Equinix
📍 Canada