Reporting to the Manager, Waste, Parking & Cemetery Services or designate, this position is responsible for the on-site supervision, coordination and administration of cemetery programs and initiatives.

Responsibilities:

- Planning, organizing, directing and on-site supervision of personnel and activities of the staff to ensure effective and productive delivery of services
- Coordinating, researching, developing, planning, implementing and monitoring cemetery programs and initiatives
- Coordinating and assisting with information technology requirements
- Developing and maintaining community engagement stakeholder relations
- Providing exemplary administrative and customer service
- Liaising and providing professional advice and guidance to elected officials, senior management, other branches, departments, public, consultants, contractors and external agencies
- Support and demonstrate the City of Oshawa core values of Authenticity, Courage, and Trust
- Preform other duties as assigned

Requirements:

- Knowledge and skills generally associated with the completion of a three (3) year college diploma in in business administration, completion of related industry association programs or certifications (i.e., OACFP Cemetery Administration Program; OACFP Front Line Cemetery Operator Training Program; or similar programs) plus a minimum of three (3) years of relevant experience in cemetery operations




- Ability to obtain a Cemetery Sales Representative License under the Funeral, Burial and Cremation Services Act, 2002
- Advanced knowledge of cemetery products and services and stays current with practices, processes and procedures within the field
- Excellent interpersonal and communication skills with proven empathic skills in order to deal sensitively with grieving families
- Demonstrated supervisory and leadership abilities; possess initiative, self-motivation, sound judgment and tact
- Excellent communication (written/verbal), report writing, presentation and facilitation skills along with excellent reasoning, numerical, technical, administrative, research and analytical skills
- Significant experience reviewing business processes and identifying opportunities for improvements to service efficiency, effectiveness and customer service delivery
- Established skills and experience using Microsoft Office applications and related software applications
- May be required to work flexible hours on shift work including evenings, weekends and holidays as required
- Possession and maintenance of a valid Ontario Driver's Licence, in good standing (minimum Class "G"), a driver’s abstract showing no demerit points, and the ability to pass the Corporation's tests for motor vehicle operation

As a condition of employment, the City of Oshawa will require successful candidates to provide a Vulnerable Sector Check and an employment medical.

📌 Regular Full-Time Supervisor, Cemetery Operations (Oshawa)
🏢 Njoyn
📍 Oshawa