Lead technical account management for Dayforce customers using HCM expertise and advanced SQL, XML, or XSLT skills. Collaborate with global stakeholders across regions.

As a Senior Technical Account Manager, you will provide premium account services and partner with Client Support Analysts. You will manage incidents, customer success plans, application solutions, upgrades, and escalations. Your work connects customer business problems with Dayforce products and services. The position requires expertise across at least two HCM modules, including Payroll, Perks, WFM, or HR.

Key Responsibilities:

- Strengthen executive relationships alongside Customer Success Managers
- Drive customer value, growth, retention, and advocacy outcomes
- Translate business problems into viable Dayforce solutions




- Analyze usage patterns and improve adoption and user experience
- Plan and coordinate Dayforce upgrade readiness

Requirements:

- Bachelor’s degree in Computer Science, Engineering, or related fields
- Three to five-plus years in Dayforce Consulting or Implementation
- HCM experience across at least two core modules
- Advanced proficiency with SQL, XML, and/or XSLT
- Ability to resolve complex enterprise business and integration challenges

Apply technical HCM expertise, customer advocacy, and solution leadership as Dayforce’s trusted Senior Technical Account Manager.

📌 Senior Technical Account Manager HCM (Toronto)
🏢 Dayforce
📍 Toronto