Architect Amazon Connect transformations for Accenture Song clients, combining cloud contact center expertise with hands-on delivery leadership. Guide secure, scalable omnichannel solutions.

This client-facing technology leadership role focuses on large-scale CCaaS modernization and migration programs. You will translate business goals into solution architectures using Amazon Connect, AWS services, and AI-enabled customer experiences. The work includes stakeholder engagement, cross-functional leadership, and consulting across complex transformation initiatives.

Key Responsibilities:

- Lead architecture and delivery for large-scale Amazon Connect transformations
- Define target architectures, transition states, and migration roadmaps
- Design voice, chat, email, and messaging experiences




- Establish Amazon Connect reference architectures and design patterns
- Drive AI-enabled automation and intelligent agent experiences

Requirements:

- Seven-plus years designing and delivering CCaaS or cloud contact centers
- Five-plus years leading client-facing architecture and delivery programs
- Three-plus years architecting Amazon Connect and AWS integrations
- Experience migrating Avaya, Genesys, or Cisco platforms
- Experience with security, compliance, PCI, PII, and data privacy

Bring Amazon Connect architecture, AWS integration, and transformation leadership to Accenture Song’s client-facing consulting work.

📌 Amazon Connect Solution Architect (Montreal)
🏢 Accenture
📍 Montreal