Warehouse process expertise anchors this remote DXC Technology opportunity for an SAP Support Manager. Lead secure, SLA-driven production services. As SAP Warehouse Management Support Manager, you oversee application support performance, operational KPIs, and service quality. The work spans inbound, outbound, picking, putaway, inventory, replenishment, and RF-enabled processes. You will guide support consultants and coordinate global delivery resources.

Key Responsibilities

- Manage support performance against agreed SLAs and operational KPIs
- Monitor aging, backlog, defects, resolution times, and service quality
- Complete root cause analysis for critical recurring incidents
- Assign tickets by severity, impact, SLA, and resources
- Lead consultants through guidance, mentoring, and development Requirements:
- 8+ years of SAP experience, including hands-on SAP WM
- 3+ years leading SAP support, AMS, or production teams
- Experience managing SLA-driven application support environments
- Strong problem-solving and root cause analysis skills
- Strong stakeholder management and communication skills Bring SAP WM leadership, SLA management, and warehouse process knowledge to DXC Technology’s remote support organization.

📌 SAP Warehouse Management Support Manager (Canada)
🏢 DXC Technology
📍 Canada