We are seeking a detail-oriented and organized Scheduling and Client Data Operator to support our Scheduling department at Assisted Living Southwestern Ontario (ALSO) in coordinating and maintaining client and employee schedules. This role is ideal for someone with strong organizational and problem-solving skills and thrives in a fast-paced, client-focused setting.

The successful applicant will be scheduled the afternoon (2 p.m. to 10 p.m.) shift.

Principle Activities and Requirements

1. Scheduling

- Establish, coordinate, and maintain client and employee schedules using digital software platform.
- Input, revise, and update employee work and training schedules based on client needs.
- Implement schedule revisions in accordance with shift replacement protocols and the Collective Bargaining Agreement.

2. Data Management

- Process, and enter client intake data and schedule changes, including additions and deletions, using Excel and home healthcare software.
- Manage time off requests and leaves of absence for frontline staff.
- Ensure timely shift coverage for all frontline vacancies.

3. Communication and Collaboration with Teams

- Maintain clear and consistent communication with the management and frontline teams to ensure accurate and timely scheduling and service delivery.
- Collaborate with management to resolve absentee events, service delivery issues, and schedule revisions.
- Support management in addressing staff and client concerns, ensuring clear and professional communication.

Skill and Effort Factors:

What You Bring

- Post-secondary education in Administration or a related field.
- Proficiency in general information technology (IT) systems and Microsoft 365.
- Strong organizational, communication, and problem-solving skills.
- Ability to deliver high-quality customer service in a dynamic environment.
- Attention to detail and accuracy in data entry.




- Commitment to confidentiality and ethical handling of sensitive information.
- Transparent Police Clearance.

Why Join ALSO? Inclusive Culture – Work in a diverse and welcoming environment where your voice matters.

Flexible Hours – Scheduling options that support your lifestyle

Professional Development – Access training, workshops, and growth opportunities to advance your skills and career

Supportive Work Environment – Join a team that values quality, respect, and collaboration

Employee Assistance Program – Confidential support for personal and professional challenges

Recognition and Rewards – Your contributions are valued and celebrated through formal and informal recognition programs

ALSO values the diversity of our team and the communities we serve. We strive to create a workplace where individual differences are respected, appreciated, and fully utilized. We encourage applicants from all backgrounds, especially those from underrepresented groups including disabled, Indigenous, male, and trans individuals.

We are committed to an inclusive and accessible work environment. Accommodations are available during the recruitment process and throughout employment, in accordance with applicable laws, to support dignity, independence, and equal opportunity. Please contact [email protected] should you require accommodations during the recruitment process.

This posting is for a current vacancy within our organization.

We may use artificial intelligence tools to support aspects of the recruitment process.

Job Types: Part-time, Permanent

Pay: $21.58 per hour

Expected hours: 24.0 – 32.0 per week

Benefits

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Application question(s):
- Are you available to work afternoons (2 p.m. - 10 p.m.)?

Experience:
- scheduling or call center: 1 year (preferred)

Location:
- Windsor, ON N9A 5S7 (required)

Work Location: In person

📌 Scheduling and Client Data Operator (Windsor)
🏢 Assisted Living Southwestern Ontario
📍 Windsor