Community Support Worker (CSW) - Community Mental Health Services

Job Number: J0926-0878

Job Title: Community Support Worker (CSW) - Community Mental Health Services

Department: Community Mental Health

Job Type: Temporary Full Time

Action Required:

Replacing a current budgeted position

Approximate End Date: December 31, 2026

Job Category: Support Services

Open Positions: 1

Date Posted: November 6, 2026

Closing Date: November 12, 2026

Hours of Work

Position Summary

The Community Support Worker is responsible for providing outreach and community support services to individuals with a severe and persistent mental health condition, consistent with the goals and objectives of the Program, in collaboration with the Counselling and Treatment Team, Case Management Coordinator, and under the supervision of the Program Manager, Mental Health Services.

PRIMARY RESPONSIBILITIES:

- Assisting clients to identify and express service needs.
- Developing an appropriate individual treatment plan for each assigned client based on clinician-client assessment of areas of need. This plan will include the identification of relevant goals.
- Providing a range of support services to clients, including outreach, supportive counselling, crisis intervention, monitoring of symptoms, education, advocacy, collateral contacts with other family members and other professionals, life skills training and follow up. The methods of treatment, professional ethics and standards of practice are to be in accordance with established policies of the Program and regulatory requirements of the Ontario College of Social Workers and Social Service Workers.




- Providing service to the client to develop and make appropriate use of a personal and natural support network including family members, friends, other clients of the program as deemed appropriate.
- Network and maintain relationships with community partners.
- Consulting with client’s primary Social Worker, where appropriate, for the coordination of overall treatment. The position requires some independent decision-making and professional judgement on matters pertaining to problem solving, assessment, methods of intervention, and client safety.
- Maintaining timely clinical records of course of treatment in accordance with Program and Hospital policies, and regulatory requirements of the Ontario College of Social Workers and Social Service Workers.
- Maintaining adequate and accurate statistical data as required, and to participate in research projects, as required.
- Continuing career development, and participating in the annual Performance Engagement process.
- Participating with other staff and clinicians in monthly (or ad hoc) business meetings for the review of policies and procedures, and the ongoing program development and evaluation.
- Knowledge of Ontario Disability Support Program (ODSP) support, Ontario Works (OW) support, housing and community resources.
- Knowledge of Supportive Housing programs, and responsibilities associated with these programs.




- Keeping informed of Policy and Procedures for both the Program and Hospital, and to understand the main provisions of legislation related to the work of the Program (e.g. Mental Health Act).
- Keeping team members and the Program Manager informed of client, employee, program and potential risk issues as they arise during the delivery of services, and assist in the development of appropriate proactive responses in order to minimize risks.
- This position involves physical demands at times when partaking in activities such as moving clients, assisting with grocery shopping, etc

Performs other duties as may be assigned by the Program Manager of Mental Health Services.

Qualifications

Education

- Bachelor’s degree in Psychology, Social Work, or related health discipline, or a community College diploma in Social Services, Developmental Services, or Psychosocial Rehabilitation in Mental Health is required, and,
- Current registration and in good standing with the Ontario College of Social Workers and Social Service Workers as a Social Service Worker required.

Experience

- Minimum of three (3) years of experience working with individuals living with major mental illness is preferred.

Competencies

- Demonstrated understanding of the issues related to individuals living with major mental illnesses, and direct experience working with this client population.
- Demonstrated working knowledge of psychiatric illnesses, including symptoms and major diagnostic categories.
- Demonstrated working knowledge of the main classifications of psychotropic medications, including their general use, expected response and common

📌 Community Support Worker (Central Ontario)
🏢 Perfdrive
📍 Central Ontario