About Optima Living

Founded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care providers.

Today, Optima Living offers Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care across Alberta and British Columbia. Our innovative approach includes Spark, Your Wellness, Your Way; our proprietary brain health and care model. As the only Top 10 Canadian senior living and care provider focused exclusively on Western Canada, we proudly serve more than 6,000 residents.

Guided by our North Star, Let us welcome you home, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging with purpose creating communities where seniors live with dignity, connection, and joy.

Position Summary

Reporting to the General Manager, the Support Services Manager is responsible for leading and coordinating the daily operations of food services, housekeeping and maintenance functions (department) to ensure residents live in a safe, clean, and welcoming environment. This role also oversees the maintenance operations of the community, ensuring equipment, machinery, and systems operate efficiently and safely.

Leadership and Team Oversight

- Provides leadership, support, guidance and mentorship to the food services, housekeeping and maintenance teams
- Provides oversight and direction to the food services, housekeeping and maintenance teams through coordination of work routines




- Conducts and attends team meetings; serves on committees as applicable
- Ensures team members comply with all relevant Occupational Health and Safety regulations
- Fosters a positive dining experience that promotes dignity, choice, and comfort for residents.

Core Deliverables

- Leads the development, implementation, evaluation, and revisions of function-related goals, objectives, and outcomes
- Reviews and implements menus to meet residents’ dietary requirements and preferences while make necessary changes as required in collaboration with dietitians
- Oversees proper food handling, presentation, portion control and maintaining appropriate serving temperatures
- Maintains accurate inventory records for food, supplies, and equipment
- Implements and monitors cost control measures to reduce waste and manage food costs.
- Ensures proper storage and rotation of food items (FIFO method), maintaining freshness and safety.
- Ensures complete and accurate SDS manuals are readily available, and that appropriate safety labeling and signage is throughout the building
- Develops guidelines and protocols for the safe use and deployment of housekeeping and laundry equipment
- Ensures preferred vendor equipment is operational and effectively sanitizes and dispenses chemicals




- Works collaboratively with the maintenance teams to ensure housekeeping and laundry equipment remain in good working order
- Monitors and maintains inventory of cleaning and laundry supplies ensuring cost-effective usage and timely ordering
- Oversees the preventative maintenance program for medical and building equipment, systems, and setting ensuring adherence to schedules and accurate recordkeeping (within the PM software or manual checklists)
- Oversees that maintenance service requests, prioritizing safety and resident comfort are responded to promptly
- Supports the community by troubleshooting equipment failures and coordinates rapid response to reduce impact.
- Oversees that daily reviews of the Building Management system are conducted to ensure operational efficiency and resident comfort
- Oversees the daily maintenance operations of HVAC, plumbing, electrical, lighting, appliances, and building systems.
- Oversees the maintenance and management of the life and safety equipment in compliance with all regulatory standards and inspection requirements.
- Provides monthly review notes with Operations teams.
- Participates in emergency preparedness and on-call responses as required.
- Monitors community energy use to ensure operational efficiency and implements energy projects as needed.
- Manages service manuals and warranty documentation for all equipment and systems.
- Assesses building service contractors, reports findings to the General Manager, and oversees on-site work quality.
- Oversees that inventory of tools, supplies, and maintenance equipment is maintained
- Procures and distributes supplies and equipment in alignment with functional (department) budget.
- Oversees seasonal maintenance of community grounds y

📌 Support Services Manager (Surrey)
🏢 Optima Living
📍 Surrey