Drive accurate order management and claims resolution for Corby Spirit and Wine Limited in a hybrid customer service position. Use analytical skills daily.

The Customer Service Analyst supports Customer Service and Supply Chain Teams as the single contact for distributors. You will process orders, resolve discrepancies, and strengthen customer experience through digital and analytical capabilities. The work includes collaboration with Supply Planning, Logistics, Tech, S&OP;, Finance, Commercial, and Marketing teams.

Key Responsibilities:

- Receive and process customer orders within required lead times
- Adjust orders for stock availability or customer requests
- Process claims, credits, debits, returns, and inventory transfers
- Monitor order progress, variances,



and transmission accuracy
- Maintain customer databases and order history accurately

Requirements:

- Three to five years in customer service or order management
- Order processing experience; EDI troubleshooting experience ideal
- ERP experience, including JDE and/or SAP
- Advanced Microsoft Word, Excel, and Outlook skills
- Solid analytical, problem-solving, and communication skills

Apply customer service, order management, claims resolution, and analytical expertise while supporting Corby’s distributor relationships and supply chain accuracy.

📌 Customer Service Order Management Analyst (Windsor)
🏢 Hiram Walker
📍 Windsor