Ifyou are looking to grow your career with an organization driven by excellence,integrity, and innovation, Dilawri offers an setting where people aresupported and empowered to succeed.

Foundedin 1985, Dilawri is Canada’s largest automotive group and one of Canada’s BestManaged Companies. Dilawri operates over 80 franchiseddealerships,representingmore than 35 of the world’s most respectedautomotive brands across British Columbia, Alberta, Saskatchewan, Ontario,Quebec, and Washington, DC.

Witha team of more than 4,000 employees, Dilawri fosters a culture rooted incollaboration, accountability, and continuous learning. Our values ofExcellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide howwe work, how we lead, and how we serve our customers and communities. Throughthe DilawriFoundation , we are also committed to making a meaningful impact in thecommunities we serve.

Discoverhow you can build your career with Dilawri

Position Overview

XX is actively searching for an Internal ServiceAdvisor to join the team at Dilawri Group

Primary Duties and Responsibilities

- Effectively interact with technicians and otherrelevant departments to ensure the smooth flow of operations within thedealership.
- Prepare accurate Repair Order (RO) ensuring allimportant information such as customer details, vehicle identification, servicerequirements, costs, and repair time are properly recorded.
- Provide accurate estimates for repair andmaintenance services including costs and completion time.
- Process and maintain accurate documentation ofinvoices, service appointments, repair orders, warranty claims, and customerservice agreements.
- Coordinate with relevant departments to executerepairs and other maintenance tasks, as well as to ensure availability ofneeded inventory for automotive service work.
- Coordinate with third-party vendors for sourcingparts,



scheduling services, and ensuring timely delivery ofvehicles/parts/materials.
- Collaborate with customer facing service advisorsto address customer needs, issues, and inquiries to ensure high customersatisfaction.
- Ensure that the work assigned are adhering topolicies on vehicle care and maintaining to the dealership standards.
- Ensure regular updates are made to relevantadvisors/managers) about service priorities, repair progress, and schedulingchanges.

Qualifications Required

- Must have a minimum of 2years Internal Service Advising experience in a dealershipenvironment.
- The right candidate willpossess clear written and oral communication and a focus on excellentcustomer service. Must be able to interpret customers’ descriptions oftheir vehicle problems and translate into clear instructions for thetechnicians.
- Excellent organizationalskills and an ability to effectively prioritize tasks.
- Good understanding of thebrand, maintenance and aftermarket warranty requirements.
- Must be technicalproficient in preparing accurate Repair Order's (RO) and maintenanceestimate.
- Must be computer literatewith an ability to use a variety of programs and be a fast learner.
- You have a growth mindsetand are continuously innovating and developing your skills.
- You thrive in anenvironment that supports collaboration and respect.
- You are passionate aboutmaking a difference.
- You are honest, trustworthyand care about providing the best possible customer experience.

About Dilawri

Inaddition to working with and learning from a team of leading professionals inthe automotive industry, our benefits include:

- Discounted employee vehicle purchase program
- Job-specific coaching & training programs
- Employee wellness & assistance programs
- Employee social events

Buildyour career with a team thatis driven byexcellence,integrityand innovation.

📌 Internal Advisor Calgary Honda Calgary, AB
🏢 Dilawri Group
📍 Calgary