Shape customer experience intelligence remotely as an Analyst using Qualtrics, dashboards, and integrated customer data. Support accurate, timely decisions across Agilent.

This full-time Analyst role connects customer feedback, operational performance, and business outcomes for Agilent stakeholders. You will support CX measurement, reporting, dashboarding, and analytics activities across programs including ACX and Experience Champions. The position requires customer experience knowledge, analytical expertise, and business acumen.

Key Responsibilities:

- Serve as a CX measurement and analytics subject matter expert
- Develop dashboards, scorecards, and reporting solutions
- Integrate customer feedback, CRM, and operational data
- Manage ACX web pop-up and intercept surveys




- Translate business questions into actionable recommendations

Requirements:

- Bachelor's degree or equivalent professional experience
- Five or more years in insights, analytics, or CX
- Expertise in survey research, predictive modeling, and segmentation
- Experience with Qualtrics programs, reporting, and dashboards
- Solid communication and stakeholder management skills

Apply customer intelligence, Qualtrics expertise, and analytical problem-solving to strengthen Agilent’s customer experience decisions remotely.

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