Lethbridge - F-B Front of House Full Time Salary F-B Assistant Mgr Casino Lethbridge, Lethbridge, AB, CA

2 days ago Requisition ID: 2632

Job Overview

The Assistant Food & Beverage Manager leads Front of House operations at PURE Casino Lethbridge, including the Stagecoach Grill, Buffalo Bar & Showroom, cocktail service, catering, and event spaces.

Working with the Executive Sous Chef and Assistant General Manager, this hands-on leader delivers exceptional guest experiences, supports strong financial results, and develops a knowledgeable, accurate, and accountable team.

The role models our PURE Values of Excellence, Ownership, Teamwork, and Respect, ensuring our PURE Service Standards-Greet, Energize, Serve, and Thank-are consistently demonstrated through clear expectations, ongoing training, policy compliance, and timely performance management.

Key Accountabilities

Leadership, Training, and Accountability

- Lead through the PURE Values by maintaining high standards, taking ownership of results, encouraging collaboration, and treating guests and team members professionally and fairly.
- Establish clear expectations for service, accuracy, conduct, and compliance with company policies and departmental procedures across all shifts.
- Deliver structured onboarding, ongoing coaching, and refresher training; maintain training records and verify understanding through observation, demonstration, and follow-up.
- Conduct supervisory, staff, and pre-shift meetings as needed to reinforce priorities and expectations.
- Recognize strong performance and address errors and performance gaps promptly.



Partner with HR to document concerns, implement improvement plans, and follow disciplinary procedures.
- Participate in recruitment and selection to build a team aligned with PURE Values and service expectations.

Service and Daily Operations

- Manage daily restaurant, bar, showroom, casino floor service, and banquet operations.
- Train and assess team members on PURE Service Standards, using regular floor observations and operational checks to confirm consistent execution.
- Resolve guest complaints promptly, address underlying causes, and verify corrective actions are completed.
- Maintain clean, organized, well-maintained operational areas that are ready for service.
- Collaborate with back of house and other departments to coordinate service and support shared priorities.

Financial and Operational Accuracy

- Work with the Assistant General Manager to monitor budgets, costs, and financial performance, identifying opportunities for improvement.
- Ensure accurate order entry, billing, payment processing, cash handling, and POS use.
- Review operational and financial records for accuracy and completeness; investigate discrepancies and ensure corrections are completed.
- Complete and verify daily and monthly inventories, investigate variances,



and maintain purchasing and inventory controls.
- Place liquor, beer, and wine orders within approved budgets and operational requirements.
- Support current and seasonal menu development with the Assistant General Manager and Executive Sous Chef.
- Prepare weekly schedules that meet service needs and labour targets; review and approve payroll.
- Reinforce accurate work, prompt reporting of errors

Requirements

- Two or more years of progressive Food & Beverage supervisory or management experience; equivalent education and experience will be considered.
- Experience with scheduling, service training, purchasing, inventory, cost control, POS systems, and asset protection.
- Demonstrated ability to enforce procedures, deliver structured training, verify performance, and address concerns consistently.
- Strong leadership, communication, and attention to detail, with the ability to set expectations and hold team members accountable respectfully.
- Ability to maintain accurate operational, financial, inventory, and payroll records and report on departmental performance.
- Proficiency in written and verbal English.
- Post-secondary education in hospitality, business administration, or a related field is an asset.
- Successful completion of a security background check.

Work Conditions

- Prolonged standing, walking, computer use, and screen viewing.
- Pushing, pulling, bending, stooping, reaching overhead, and tasks requiring manual dexterity.
- Availability for days, evenings, weekends, and holidays.

📌 Assistant Food (Lethbridge)
🏢 Pure Canadian Gaming
📍 Lethbridge