Bilingual Client Services Manager leading complex implementations and service delivery for Manulife’s AdminAdvantage plan sponsors. Hybrid work is indicated by the posting.

This manager leads Client and Account Specialists delivering end-to-end AdminAdvantage experiences. The role oversees enrolments, ongoing service, portfolio health, and client outcomes. It also shapes governance, operating models, and scalable best practices across the organization.

Key Responsibilities:

- Lead, coach, and develop Client and Account Specialists
- Oversee implementations, enrolments, and ongoing client service
- Resolve complex, high-impact escalations across functions
- Manage portfolio risks and service governance standards




- Drive scalable continuous improvement across AdminAdvantage Operations

Requirements:

- Bilingual French and English communication is required
- Post-secondary education or equivalent experience
- Extensive leadership experience in complex client environments
- Deep understanding of Group Advantages and enrolment processes
- Proficiency with Microsoft Office 365 tools

Lead bilingual client service excellence through complex implementations, escalations, governance, and operational improvement at Manulife AdminAdvantage.

📌 Bilingual Client Services Manager (Montreal)
🏢 Manulife
📍 Montreal