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Hybrid

Whitby, Ontario | Remote with 50% travels
$90.000 - $110,00 CAD | 20% Global Bonus

About RHI Magnesita?

RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes exceeding 1,200°C in a wide range of industries, including steel, cement, non-ferrous metals and glass. With a vertically integrated value chain, from raw materials to refractory products and full performance-based solutions, RHI Magnesita serves customers around the world, with around 20,000 employees in 47 production sites, 7 recycling facilities and more than 70 sales offices. RHI Magnesita intends to build on its leadership in revenue, scale, product portfolio and diversified geographic presence to expand further in high growth markets.

About the opportunity?

RHI Magnesita is seeking a dynamic Account Sales Manager to join our Steel Division within our Canadian team. Safety is our #1 priority, and we are committed to fostering a zero-harm culture where the health and well-being of our employees, customers, and partners always come first. In this role, you will oversee marketing and sales activities for assigned steel industry accounts, driving results that align with company goals and strategic vision. You’ll manage direct and indirect sales through the local sales and service team, lead human resource efforts, and provide essential product and system knowledge to support your team.

What You’ll Do

Responsible for maximizing sales and market share of refractory products and services within the Ontario steel industry, with a primary focus on key accounts including Gerdau Whitby, Algoma Steel,



and Tenaris (Algoma Tubes). This role requires building and maintaining strong customer relationships, identifying growth opportunities, and providing technical and commercial support to customers. Regular travel is required throughout the territory, including a minimum of one onsite visit per month to Algoma Steel, with additional time spent at customer sites, Gerdau Whitby, and working from a home office. Candidates should ideally be located within reasonable proximity to Whitby, Ontario, to effectively support the assigned territory.

- Prioritize and lead safety in every activity you are involved.
- Maximize sales and market share of refractory products and services for steel customers in Ontario, Canada
- Develop and maintain multi-level relationships across customer organizations.
- Identify opportunities to increase revenue through material, service offerings, and margin optimization.
- Build strong supplier–end-user relationships to ensure long-term partnerships.
- Monitor and respond to political, economic, competitive, and production trends affecting the steel industry.
- Achieve customer-specific targets, including sales volume, turnover, inventory days-on-hand (DOH), and margin.
- Maintain CRM records, including customer contacts, call reports, opportunities, market share, and competitor activity.




- Submit reports detailing customer production, competitor movements, current projects, and market insights as needed.
- Provide strategic updates on product performance, application innovations, and service enhancements.
- Deliver accurate rolling forecasts for material and service needs to optimize inventory and supply chain efficiency.
- Oversee demand cycles, including supplier selection, negotiations, purchasing, logistics, outage schedules, and performance tracking.
- Negotiate favorable payment terms and ensure timely collections.
- Coordinate daily schedules of sales activities and service personnel.
- Collaborate with Technical Marketing to propose and execute trials of new materials and optimize application concepts.
- Support customer refractory installation and application troubleshooting.
- Travel within the designated territory and represent RHI Magnesita at trade shows, industry events, and customer meetings.

About you:

Education and/or Experience

- Engineering Degree is a plus and/or experience in related industrial setting

Knowledge, Skills, and General Abilities

- Minimum 2 years of industrial experience, preferably involving steel production or refractories.
- Strong understanding of steel manufacturing processes and customer needs.
- Excellent communication, negotiation, and relationship-building skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Must have excellent communication in English.
- Ability to learn inventory control processes and standards
- Tracking, analyzing and explaining data
- Familiarity with heavy industrial en

📌 Sales Manager (Whitby)
🏢 RHI Magnesita
📍 Whitby