Drive security triage, customer trust, and incident response for ServiceNow’s Global Security Support Center, with flexibility for global coverage.

This Staff Information Security Analyst owns security incidents, cases, findings, and questions involving ServiceNow. The role works with customers, Legal, and internal teams while improving security processes and capability maturity. It also contributes to AI-based solutions, training, documentation, and on-call support.

Key Responsibilities

Act as security contact for internal and external stakeholders

Facilitate incident and case triage across ServiceNow teams

Build customer trust through exceptional security communication

Improve security processes through capability maturity models





Provide rostered after-hours, weekend, and holiday support

Requirements

Minimum eight years of information security experience

Canadian Reliability Status eligibility is required

Knowledge of NIST, CIS, GDPR, HIPAA, and PCI DSS

Experience designing solutions using artificial intelligence technologies

Preferred bachelor’s degree or relevant security experience

Strengthen ServiceNow security support through incident response, customer communication, AI design, and analytical problem-solving expertise.

📌 Security Incident Response Analyst (Winnipeg)
🏢 Servicenow
📍 Winnipeg