Coordinate police complaints in Edmonton using case management, trauma-informed service, and precise documentation for Alberta’s Police Review Commission.

As a Case Coordinator, you will manage intake and review of complaints, concerns, and compliments for the Police Review Commission. You will verify jurisdiction, track timelines, summarize allegations, and process files according to legislative requirements. The role also requires clear communication with complainants, police services, and stakeholders.

Key Responsibilities:

- Receive, review, and verify complaints for completeness and jurisdiction
- Summarize allegations, track timelines, and monitor case progress
- Draft decision, disposition, and transparent qualified correspondence




- Conduct peer audits and case reviews to identify inconsistencies
- Prepare reports on case trends and outcomes

Requirements:

- University degree in a related field
- Related education or experience considered on an equivalent basis
- Experience applying policies, legislation, or procedures is an asset
- Trauma-informed and culturally responsive service experience is an asset
- Ability to pass required police and criminal records clearances

Apply case coordination, complaint analysis, and respectful communication to strengthen fair, transparent police oversight across Alberta.

📌 Police Complaints Case Coordinator (Edmonton)
🏢 Government of Alberta
📍 Edmonton