Location: Remote | Type: Full time, Permanent

The Opportunity

Uzado — Security & IT Analyst, Managed Services

Nov 5, 2026 · @Sean Sullivan

Location: Remote | Type: Full-Time, Permanent

The Opportunity

Uzado is a Canadian compliance-led Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) headquartered in Richmond Hill, Ontario. We deliver end-to-end IT, cybersecurity, and compliance solutions to B2B clients across Canada and the United States under our guiding promise: Reliability Today. Resilience for Tomorrow.

We are looking for a Security & IT Analyst to join our operations team. This is a hands‑on technical role. You will deliver day-to-day managed services across a portfolio of clients, investigate and resolve security and IT issues, and act as a trusted technical contact for client IT teams. You will work across SecOps and ITOps, helping keep our clients secure, compliant, and operationally resilient.

This role suits someone with solid hands‑on experience who wants to deepen their skills across a modern security stack, own client relationships at the technical level, and grow toward senior and architect-level roles.

Compliance is not an add-on at Uzado. It is the lens through which we deliver every security and IT service.

What You’ll Do

Service Delivery

- Work assigned tickets in the ConnectWise queue through to resolution, meeting SLA commitments and keeping clients informed.
- Act as a tier‑2/3 technical resource for client issues escalated from tier‑1 support.
- Document work, findings, and resolutions clearly so the team and clients have an accurate record.




- Participate in the on‑call rotation for after‑hours escalations.

Security Operations (SecOps)

- Monitor EDR/XDR platforms (SentinelOne, Huntress) across client environments; triage and investigate alerts.
- Monitor SIEM alerting, tune detection rules, and drive threat investigations to resolution.
- Perform vulnerability scanning and remediation cycles using Qualys; produce client‑facing risk reports and remediation road maps.
- Administer managed phishing simulation and security awareness training programs (KnowBe4 / Huntress SAT); report on outcomes monthly.
- Support incident response activities: contain, investigate, and document security incidents in partnership with client CIRT teams.
- Use UEBA capabilities (Gurucul) for advanced behavioural threat detection on applicable client environments.

IT Operations (ITOps)

- Manage client Microsoft Azure and Microsoft 365 (O365) environments, including user provisioning, licensing, configuration, and health monitoring.
- Administer Okta identity and access management deployments; enforce MFA policies and access governance.
- Perform Fortinet firewall management, including rule reviews, patching, and configuration changes aligned to change management processes.




- Run proactive patch management cycles through ConnectWise RMM; track compliance and resolve exceptions.
- Maintain asset visibility and inventory accuracy using Lansweeper across managed client environments.
- Support network and cloud infrastructure management; assist with migrations and hosted workload management as required.

Client Relationship Management

- Build and maintain strong technical relationships with client IT contacts; communicate proactively on risks, remediation, and service status.
- Participate in client service reviews; prepare and present performance reporting and metrics.
- Identify opportunities to expand services in existing accounts and relay them to the account management team.

What You BringExperience

- 3–6 years of hands‑on experience in managed IT and/or managed security environments.
- Track record of managing client relationships and delivering against SLA commitments in an MSP/MSSP context.
- Experience working in a multi‑tenant environment with responsibility for multiple client accounts simultaneously.
- Demonstrated ownership of outcomes: you see issues through from first alert to documented resolution.

Technical Proficiency

Candidates ideally (not mandatory) have hands‑on proficiency with the following:

Platform

Area

ConnectWise

PSA / RMM

SentinelOne

EDR / XDR

Huntress

SIEM, XDR, SAT

Qualys

Vulnerability Management

KnowBe4

Security Awareness Training

Gurucul

UEBA & Threat Detection

Okta

Identity & Access Management

Fortinet

Firewall & Network Security

Microsoft Azure & Microsoft 365 (O365)

Cloud & Productivity

SOC 2 Type II

Audit Lifecycle & Contr

📌 Managed Security (Richmond Hill)
🏢 Uzado
📍 Richmond Hill