You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine. Are you a strategic leader with superior analytical and forecasting expertise, a true passion for working with people, and more than 5 years of practical experience in workforce planning, data analysis, and stakeholder management? If so, consider applying your skills and experience to a leadership position in the Canadian Operations Workforce Management team. We are looking for a versatile leader to lead the forecasting and capacity planning function within Canadian Operations. In this role, you will drive the development, implementation,



and maintenance of demand forecasts and staffing capacity models while mentoring and leading a team of forecasting and capacity planning analysts. You will facilitate strategic planning processes, optimize forecasting methodologies, manage key stakeholder relationships, and provide data-driven recommendations to operational leaders. This role requires superior analytical skills, creative problem-solving, excellent communication and organizational abilities, leadership capability, and the ability to build strong relationships with diverse stakeholders.

What will you do?

- Lead and mentor Forecasting Analysts, providing guidance and career development opportunities
- Design, maintain, and refine forecasting models and resource plans to account for multiple factors including business volume fluctuations, productivity assumptions, attrition, training requirements, and external influences
- Investigate business processes and create sophisticated models of business workflow and demand patterns
- Measure and forecast demand across multiple business units using a variety of forecasting techniques and statistical approaches
- Calculate optimal staffing levels and translate forecast volumes into comprehensive capacity models
- Collect, manipulate, and analyze data related to capacity, supply, demand, and business processes
- Maintain and measure resourcing forecasts,



capacity models, and performance metrics
- Provide analysis, insights, and recommendations to senior business leaders and other stakeholders to drive evidence-based operational decisions
- Assess the impact of initiatives and projects on capacity and workload
- Facilitate conversations between Operations and other Workforce Management teams to align on forecasting and planning requirements
- Lead and drive projects and assignments to completion, including project planning and estimates
- Identify and implement continuous improvement opportunities within forecasting and workforce management processes
- Formally apply statistical and scientific rigor to analysis of business data
- Act as a subject matter expert or technical team lead on forecasting and capacity planning projects
- Ensure data accuracy, timeliness, and alignment with client and business partner needs
- Identify when metrics are drifting from target and recommend data-driven action plans to address issues

What do you need to succeed?

- Minimum 3+ years of experience in data analysis with an emphasis on forecasting, predictive analysis, or demand planning
- Minimum 5+ years of experience in stakeholder management, process optimization, and/or workforce planning
- Proven experience building and managing forecasting models using multiple toolsets including Python and AWS Sagemaker
- Demonstrated proficiency in visualizing model outcomes and complex data using platforms such as Tableau or Power BI
- Strong SQL querying skills and experience working with large databases and complex data relationships
- Advanced expertise in time series data analysis and a variety of forecasting m

📌 Manager Forecasting, Workforce Management (Montreal)
🏢 Sun Life
📍 Montreal