- Provide application and production support by responding to customer requests, questions, incidents, and problem tickets.
- Troubleshoot technical issues, perform root-cause analysis, and implement effective resolutions.
- Review and execute installation, release, and change plans according to established change-management procedures.
- Develop, test, debug, and maintain programs, scripts, utilities, and automation solutions.
- Participate in code reviews, testing, deployment, and ISDLC/SDLC processes.
- Monitor system alerts, performance, availability, and reliability, proactively addressing operational issues.
- Install and maintain third-party software and hardware changes.
- Develop and improve monitoring, alerting, automation, and operational processes.
- Maintain technical documentation, support knowledge sharing, and contribute to team training.
- Work collaboratively with project leads, technical teams, business partners, and key stakeholders.




- Identify opportunities for continuous improvement, operational efficiency, and better customer experience.
- Demonstrate solid ownership, integrity, collaboration, adaptability, and customer focus.

Infrastructure Skills

- Systems monitoring, performance, availability, and reliability management.
- Experience using system commands and utilities.
- Installation and maintenance of third-party software and hardware.
- Production alert monitoring and response.
- Troubleshooting and root-cause analysis.
- Knowledge of change procedures and implementation planning.
- Experience providing on-call support.

Application Skills

- Understanding and following SDLC processes.
- Participation in code reviews.
- Collaboration with development teams.
- Preparing test scripts and supporting application-related troubleshooting.

📌 Production Support Engineer (Mississauga)
🏢 Envision Technology Solutions
📍 Mississauga