POSITION SUMMARY

Scw’exmx Child and Family Services Society (The Society) is seeking a skilled, organized, and service-oriented leader to serve as the Operations Team Leader.

Reporting to the Operations Manager, this role provides day-to-day leadership, coordination, and oversight of operational functions that support the delivery of services across The Society. The Operations Team Leader is responsible for ensuring the stability, safety, and effectiveness of facilities, fleet operations, security, emergency preparedness, and administrative support services while fostering a healthy and productive work environment for staff.

This position plays a critical role in ensuring staff have protected, functional, and well-supported workplaces so they can focus on delivering quality services to children, families, and communities. The Operations Team Leader provides supervision and support to Operations Coordinators, Security personnel, and the Vehicle Maintenance Worker, while coordinating vendors, contractors, community partners, and operational resources.

The Operations Team Leader contributes to The Society's strategic direction by supporting Infrastructure Alignment and operational excellence, while upholding the organization's commitments to Culture of Caring and Growing Our People. Through culturally informed leadership, this position embeds nłeʔkepmx and syilx values into daily operations, workplace culture, and community relationships.

OVERVIEW OF DUTIES & RESPONSIBILITIES

- Provide day-to-day leadership, supervision, coaching, and operational support to Operations Coordinators, Security personnel, and the Vehicle Maintenance Worker.
- Coordinate and oversee daily operational activities including facilities, fleet, security,



access control, utilities, workplace safety, and administrative support functions.
- Ensure offices, facilities, and program spaces remain safe, functional, clean, and culturally respectful environments for staff, families, and visitors.
- Lead operational responses to urgent situations, service disruptions, facility emergencies, and workplace safety concerns.
- Oversee fleet operations including vehicle registration, maintenance, insurance, repairs, usage monitoring, and compliance requirements.
- Coordinate contractors, vendors, and service providers to support facility maintenance, repairs, security systems, fire safety compliance, and operational infrastructure.
- Support emergency response and Emergency Operations Centre (EOC) activities, including logistics, transportation, accommodations, equipment, and operational coordination.
- Maintain accurate operational records, safety documentation, fleet records, contractor information, and key/access management systems.
- Promote compliance with FOIPPA, Occupational Health & Safety requirements, organizational policies, procedures, and emergency management standards.
- Foster collaborative relationships with community partners, service providers, Elders, Knowledge Keepers, contractors, and internal teams to support effective and culturally safe operations.

JOB REQUIREMENTS





- Strong knowledge of facilities operations, fleet management, workplace safety practices, and operational service delivery.
- Demonstrated ability to coordinate multiple operational priorities, projects, contractors, and service providers simultaneously.
- Sensitivity to the historical and ongoing impacts of colonization and the ability to incorporate cultural safety and Indigenous values into operational leadership.
- Strong interpersonal, communication, conflict resolution, and relationship-building skills.
- Demonstrated ability to coach, support, and motivate staff while fostering accountability and positive workplace culture.
- Strong organizational, documentation, and problem-solving skills, with attention to detail and operational compliance requirements.
- Ability to respond effectively to emergencies, crises, and rapidly changing operational demands.
- Must be able to obtain and maintain a clear Criminal Record Check and Ministry of Children and Family Development (MCFD) Prior Contact Check.
- Must possess and maintain a valid Class 5 BC Driver's Licence and provide a current driver's abstract.
- Availability to participate in after-hours operational response, emergency situations, and travel to Member Communities as required.

EDUCATION & EXPERIENCE

- Diploma in Building Management, Project Management, Business Administration, Facilities Management, or a related field, or an equivalent combination of education and experience.
- Minimum three (3) years of progressive experience in operations management, facilities management, or a related operational leadership role.
- Demonstrated experience leading or coordinating opera

📌 Operations Team Leader (Merritt)
🏢 Scw'exmx Child & Family Services
📍 Merritt