Senior Program Manager, Operational & Technology Resiliency - Tier1 Banking Client

Senior Program Manager, Operational & Technology Resiliency - Tier1 Banking Client

Duration: 12 Months

Overview:

Our banking client is seeking a seasoned Program Manager to lead a complex resiliency program spanning multiple technology and operational workstreams.

The Program Manager will own the integrated program roadmap, governance, financial management, cross-workstream dependencies, executive reporting and delivery accountability. This person must be able to establish credibility quickly, navigate a complex organization and drive commitments through to completion in a high-pressure environment.

This is a true program-level position. Individual Project Managers and workstream leads will manage detailed delivery within their respective streams, while the Program Manager will maintain accountability for the overall program, consolidated risks, regulatory commitments and executive outcomes.

Responsibilities

- Lead the end-to-end delivery of a complex, multi-workstream operational and technology resiliency program.
- Establish the integrated program roadmap, milestones, dependencies, critical path and delivery priorities.
- Coordinate Project Managers, technology teams, risk partners, compliance stakeholders and business leaders across multiple workstreams.
- Establish program governance, decision-making forums, escalation paths and accountability structures.
- Lead executive steering committee meetings and provide clear reporting on delivery status, financials, risks, dependencies and required decisions.
- Identify program risks early, establish mitigation plans and escalation issues before they affect key commitments.




- Track operational resiliency, technology resiliency, risk, compliance and regulatory commitments through completion.
- Challenge workstream owners and senior stakeholders when commitments, timelines or deliverables are at risk.
- Maintain strong stakeholder relationships while driving urgency and accountability.
- Manage program financials, including budgets, forecasts, actuals, variances and executive financial reporting.
- Ensure delivery follows established Waterfall controls, stage gates, governance and documentation requirements.
- Drive resolution of cross-functional issues involving technology, infrastructure, applications, operations, risk and compliance.
- Ensure program decisions, actions, risks and commitments are clearly documented and actively managed.

Must-Have Requirements

- Extensive Program Management experience leading complex, enterprise-scale technology initiatives.
- Demonstrated ownership of multiple concurrent workstreams, dependencies, budgets and delivery teams.
- Solid experience with Operational Resiliency, Technology Resiliency, disaster recovery, business continuity or comparable risk-driven programs.
- Experience managing risk, compliance, audit or regulatory commitments within a large, regulated organization.
- Deep knowledge of Waterfall delivery methodologies,



governance controls and stage-gate processes.
- Strong program financial management experience, including budgeting, forecasting, actuals, variance management and executive reporting.
- Experience establishing governance and leading executive-level steering committees.
- Demonstrated ability to drive accountability across teams and stakeholders who may not report directly to the Program Manager.
- Strong executive presence, communication and stakeholder-management capabilities.
- Proven ability to operate effectively in ambiguous, complex and high-pressure environments.
- Experience leading cross-functional delivery across technology, infrastructure, application and business stakeholders.
- Demonstrated ability to identify risks early, escalation appropriately and drive mitigation plans to completion.
- Experience using Clarity PPM for program planning, financial management and executive reporting.
- Experience delivering resiliency initiatives across cloud, on-premises infrastructure, applications and shared technology services.

Senior Program Manager, Operational & Technology Resiliency - Tier1 Banking Client

Duration: 12 Months

Location: Toronto (Hybrid, 2-3x/week)

Overview:

Our banking client is seeking a seasoned Program Manager to lead a complex resiliency program spanning multiple technology and operational workstreams.

The Program Manager will own the integrated program roadmap, governance, financial management, cross-workstream dependencies, executive reporting and delivery accountability. This person must be able to establish credibility quickly, navigate a complex organization and drive commitment

📌 Senior Program Manager, Operational (Toronto)
🏢 S.I. Systems
📍 Toronto