KittySpout, a profitable DTC brand, seeks aRetention Leader to own the end-to-end retention program for two subscription-driven brands. You will design and optimize email and SMS flows, onboarding, offers, and retention tests to cut churn and lift lifetime value.
You will work directly with the founder, lead the customer experience team, and coordinate with external partners. Build and run tests, analyze cohort data, and scale lifecycle programs that drive revenue from current levels toward nine
📌 Remote Head of Retention (Ottawa)
🏢 KittySpout
📍 Ottawa
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