Christie Ossington Neighbourhood Centre (CONC) is a multi-service community organization supporting individuals and families through shelter, housing, food security, and community-based programs across Toronto. Our work is rooted in dignity, respect, and a commitment to meeting people where they are. We strive to create a workplace where staff feel supported, valued, and able to contribute meaningfully to their communities.

Position Overview

Reporting to the Executive Director, the Director of Shelters & Housing provides strategic and operational leadership for CONC’s shelter and housing programs, including emergency shelters, transitional housing, and related services.

The Director is accountable for ensuring high-quality, safe, and compliant service delivery across multiple sites, while leading a team of managers and supervisors in a complex, unionized environment. This role balances system-level strategy with solid operational oversight and is responsible for aligning programs with organizational priorities, funding requirements, and regulatory standards.

The Director plays a key role in navigating relationships with government partners, particularly the City of Toronto, and in advancing CONC’s housing vision through effective leadership, cross-functional collaboration, and system engagement.

Key Responsibilities

Program Oversight and Operational Leadership

- Provide overall leadership and direction for shelter and housing programs, ensuring consistent, high-quality service delivery across all sites
- Oversee daily operations through a team of managers and supervisors, ensuring services are safe, accessible, and responsive to client needs
- Ensure compliance with all applicable legislation, standards,



and requirements, including Toronto Shelter Standards, health and safety legislation, and privacy obligations
- Oversee incident management, risk mitigation, and quality assurance processes across programs
- Provide leadership during critical incidents, operational escalations, and emergency situations

Staff Leadership and Labour Relations

- Lead, support, and develop program leadership staff, including recruitment, hiring, coaching, performance management, and succession planning
- Set clear expectations for accountability, consistency, and professional standards across teams
- Provide leadership in labour relations, including participation in Labour Management Committee meetings, grievance management, and collective agreement interpretation
- Support managers in navigating employee relations issues within a unionized environment
- Foster a respectful, inclusive, and high-performing workplace culture aligned with CONC values

Financial and Operational Accountability

- Develop, manage, and monitor program budgets, ensuring alignment with funding requirements and organizational priorities
- Provide financial oversight including forecasting, variance monitoring, and resource allocation
- Ensure effective and responsible use of resources across programs

Strategic Planning and Program Development





- Support the Executive Director in advancing organizational strategy related to shelter and housing services
- Develop and implement program strategies that respond to evolving community needs and system priorities
- Provide strategic oversight of program design and service delivery models, including partnerships and service enhancements
- Begin to establish and monitor program performance indicators to support continuous improvement

Funding, Grants, and Reporting

- Provide strategic oversight of all funding, grant development, and reporting activities for shelter and housing programs
- Supervise and support the Fundraising and Resource Development Manager, ensuring alignment between funding strategies and program priorities
- Identify and prioritize funding opportunities in collaboration with the Executive Director
- Maintain and strengthen relationships with key funders, including government partners, ensuring alignment with funding agreements and expectations
- Review and approve major funding submissions and reports, ensuring accuracy, quality, and alignment with organizational strategy
- Ensure all reporting requirements are met in a timely and coordinated manner

Community Engagement and Stakeholder Relations

- Act as a primary liaison with funders, including the City of Toronto, ensuring alignment with funding agreements and system expectations
- Build and maintain strong relationships with community partners, government representatives, and sector networks, including participation in the Toronto shelter system
- Advocate for resources, policies, and system improvements to support individuals experiencing homelessness
- En

📌 Director of Shelters and Housing (Toronto)
🏢 Christie Ossington Neighbourhood Centre
📍 Toronto