Lead Account Management from Canada remotely, in Toronto, or hybrid while applying coaching and renewal-risk expertise. Drive retention and expansion across customer segments.

As Senior Manager, Account Management, you will lead Account Managers and own segment-level outcomes. You will guide customer value realization, renewal health, expansion targets, and cross-functional collaboration. The role partners with Sales and CAM leadership on strategic priorities.

Key Responsibilities:

- Coach Account Managers through feedback and career development
- Own segment renewal health and risk mitigation strategy
- Prioritize resources across accounts to maximize impact
- Monitor expansion, renewal risk, health, and engagement metrics
- Represent Account Management in leadership and cross-functional forums

Requirements:

- Lead five or more Account Managers or Sales Representatives
- More than two years managing teams
- Excellent communication, coaching, and stakeholder management skills
- Ability to influence beyond direct reports through ambiguity
- Interest in AI-driven solutions and performance efficiencies

Bring customer retention, coaching, and segment leadership expertise to advance Account Management outcomes across Canada.

📌 Senior Account Management Director (Toronto)
🏢 Vena
📍 Toronto