Drive Cisco customer adoption and satisfaction as a Customer Success Manager focused on technical guidance, communication, and lasting client relationships.
This Customer Success Manager supports customers throughout onboarding, implementation, usage, and optimization. You will serve as a trusted advisor, translate business objectives into technical requirements, and coordinate with account teams, presales, delivery, and Cisco support. The role also develops success plans, tracks metrics, and identifies renewal, expansion, upsell, and cross-sell opportunities.
Key Responsibilities:
- Build strategic advisor relationships with assigned customers
- Facilitate onboarding, setup, training, and initial EAWS usage
- Conduct customer check-ins, reviews, and adoption discussions
- Resolve escalations with internal teams and Cisco support
- Create success plans, reports, presentations, and playbooks
Requirements:
- Bachelor’s degree or equivalent experience
- Two years of technical presales or technical architecting experience
- Customer Success experience improving satisfaction, adoption, and retention
- Solid written, verbal, interpersonal, and presentation skills
- Proficiency in Microsoft Office applications
Apply customer success, technical guidance, and relationship management skills to advance Cisco adoption and measurable client value.
📌 Cisco Customer Success Manager (Toronto)
🏢 CDW
📍 Toronto